Find Answers to Your Questions

Have questions about our services? Discover detailed answers
to the most commonly asked questions below, and learn how we can help you achieve your goals.

Primary FAQ

  • How can I request a tutor?

    Click on the “Find a Tutor” button or give us a call, and we will connect you with a qualified tutor.

  • How long does it take to get matched with a tutor?

    Once we receive your request, we’ll send an auto-confirmation to your email. Our coordinators will reach out within 24 hours to confirm your requirements and begin matching you with the most suitable tutor.

  • How are tutors matched with students?

    Registered tutors are shortlisted based on their educational and professional qualifications, as well as the student’s specific needs and preferences. Our goal is to find the best possible match for each student.

  • What are the current tuition rates?

    Tuition rates depend on the tutor’s qualifications, commitment (full-time or part-time), and certifications. Each tutor sets their own rate based on market practices, though our coordinators will ensure rates are fair and justifiable.

  • Is advanced payment required?

    No, we do not require advanced payments. Payment will be collected only after the lesson has been conducted.

Other Questions

  • How do I pay for tuition fees?

    All payments are made directly to us, not to the tutors. We accept payments via bank transfer or mobile money.

  • What if a lesson needs to be canceled?

    Lessons can be canceled by either the tutor or the guardian. Depending on the circumstances, lessons can be rescheduled, or a refund may be issued based on our terms and conditions provided before tutoring begins.